At Pure Esencia, we strive to provide our customers with the highest quality natural and organic beauty products. We understand that sometimes a product may not meet your expectations or may not be suitable for your needs. In such cases, we offer a straightforward refund policy to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a refund, please contact our customer support team at support@pureesencia.com. Provide your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and respond to you within 48 hours.

Once your refund request is approved, we will provide you with instructions on how to return the item. Please note that you will be responsible for the return shipping costs.

Upon receiving the returned item, we will inspect it to ensure it meets the refund criteria. If everything is in order, we will process your refund within 5 business days. The refund will be issued to your original method of payment.

Please keep in mind that certain items are exempt from our refund policy. These include perishable goods, such as skincare products, and items that are intimate or sanitary in nature, such as hair accessories. We also do not accept returns or offer refunds on gift cards.

If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a refund, depending on your preference.

For any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.